For Inquires
- Help desk, Mail, phone & chat support
- Server monitoringÂ
- 24*7*365 support coverage
- Standard SLA
Build your business ERA with us.
With our dedicated team of support professionals, your customers will receive timely, efficient assistance across all support channels, ensuring their needs are always met.
our support
chat support
All of your chats, including pre-sales , will be handled by our teams.
Mail support
With our mail support, we assured that your emails will be handled promptly and professionally.
ticket support
We'll take care of all the tickets coming in and going out of your ticketing system.
phone support
Our team will handle all of your customer phone calls from your dedicated number.
General FAQs
For the majority of plans, 30 minutes is the quickest response time we provide. Only when we are aware of the level of criticality, the requisite technology and experience, and the volume of help can we guarantee a response time. We are able to reduce this to 15 minutes if you bring in committed technicians.
The service will typically begin within 24 to 48 hours of the enrollment date.
Our QA staff periodically checks the work your team has completed. The team head also keeps a close eye on the group's performance and gives regular coaching to the team members. Review meetings will also be held to talk about the KPI and make sure the client needs are met.
On the semi-dedicated plans, we take care of pre-sales, common web hosting concerns, and basic server administration. But, there are several exceptions, like network problems, difficult setup projects, significant migrations, and any jobs that need more than three hours of nonstop debugging.
Sure, depending on your needs, we can cover your weekdays and weekends outside of work hours.