Dedicated Support

A support engineer works exclusively for your company. You get 100% customized support and don’t have to worry about cost over-runs.

How we help

Our team will work dedicatedly for your company only. We will manage all your servers 24*7 and monitoring them with our customize tools.

Server monitoring & Quick response

Our support techs won't let your servers crash on our watch. Our certified support techs are experienced in emergency administration, and they recover a failing service before it can affect your customers.

Customized coverage

You may need a support during business hours or want someone to take care of business when you are not in the office. With our dedicated support, you can customize how many hours of help you need (1-24 hours /day)

Server setup & Provisioning

New server provisioning can be time-consuming. Our expert team is experienced in setting up new servers with custom configuration and complete the setup in as low as 30 minutes.

Cloud & Virtual server managment

From resource management to VM migrations, we often handle a wide range of Cloud and VMM related tasks.

Vendor & 3rd party management

Our dedicated support experts can help you reduce costs and keep track of your expenses in servers, software license bills, bandwidth bills, and so on. We will help you identify better alternatives if something doesn’t make business sense.

100% white label support

Our experienced support techs use your support desk and your company’s email signatures so that your customers feel they are talking to your own staff.

Multichannel help

We can assist your customers over Email, Helpdesk, Live chat , WhatsApp chat and even via social channels.

server maintenance

We will help you with everything from regular patching the latest vulnerabilities and timely support updates to regular performance tune-ups and backup management.

How it works

Regulate

We continuously watch over your servers and support queue so that we are alerted as soon as there are any new client inquiries or server problems.

Reply

Within a short time, our professionals resolve the problem after responding to your consumers through your support system.

Rectify

In order to reduce customer complaints, servers are frequently audited to address performance, security, and other issues.

General FAQs

What is dedicated support?

A sort of outsourced service known as "dedicated support" or "dedicated service" offers a company with support personnel who are entirely committed to serving particular needs of your business.

What are the advantages of dedicated support?

Personalized assistance boosts customer experience, satisfaction, assists with better problem solving, and boosts sales.

Is there a 24-hour customer service line?

At Oncloudsupport, we provide dedicated customer service that is available around-the-clock, and our contact center enables your clients to get real-time answers to their inquiries and problems fixed. This increases customer happiness.

Why should I offer my consumers live support?

Live customer care promotes a good working relationship between the company and its clients, which can improve client loyalty and repeat business.

Cloud Support

Web Server

Database