All In One Support

Everything will be handled by us, including 24*7 monitoring, uptime that includes email support, live chat support, and phone support.

Plans & Features

Features	1 Server	2 Server	3 Server	4 Server	5+ Server
Plan Price	$15.00 / month	$25.00 / month	$35.00 / month	$45.00 / month	Contact Us
24*7 server monitoring & response
Initial system tuning and hardening
Server maintenance
Website monitoring
Security Audits
Unlimited Voice & Chat support
Backup setup & Consultant
Malware scan
Support	Email / Livechat	Email / Livechat	Whatsapp & Email/Livechat	Whatsapp & Email/Livechat
End-user helpdesk

support features

Let us handle the complexities of server management and technical support, while you concentrate on expanding and flourishing your business. We will manage & optimize the server based on your needs.

Multichannel support

We are accessible to your customers via any method they find convenient, including phone, live chat, help desk, and email.

flexible support coverage with 24*7

The type of coverage that you require is your choice. Whether it's on the weekend only, at night, for 12 hours, or for 8 hours, we can accommodate it.

Coordination with your DC

If the hardware in your server breaks, we'll open a ticket with your data centre on behalf of you and get the problem fixed.

Server Performance with regular updates

In the event of a spike in server load, we'll fix bottlenecks and perform routine performance tuning to keep your server running at top speed.

customized support SLA

Need ticket responses within 15 minutes? 5 minutes to respond to an alert? With committed support, you can accomplish all of that and more.

24/7 Monitoring & Rescue

By keeping an eye on your servers round-the-clock and quickly rescuing malfunctioning or unresponsive services, we reduce customer complaints.

Security Audits & Hardening

Every few weeks, we'll audit your server and re-harden it to make sure it can fend off any fresh attacks.

white label Support

In order to maintain complete transparency, we use your help desk system, live chat platform, and phone number when speaking with customers.

General FAQs

What is the fastest SLA offered?

For the majority of plans, 30 minutes is the quickest response time we provide. Only until we are aware of the severity, level of technology or experience needed, and volume of requests can we guarantee a response time. We are able to reduce response times to 15 minutes if you use specialised technicians.

How can the reliability of the service be guaranteed?

A team from our quality assurance department checks the work your team has done on a regular basis. Also, the team head regularly analyses the group's performance and gives regular coaching to the team members. There will also be review sessions to talk about the KPI and make sure the client expectations are met.

What is the time required to board?

The service will typically begin within 24 to 48 hours of the enrollment date.

Do you offer customer service on the weekends and after hours?

Sure, depending on your needs, we can cover your weekdays and weekends outside of work hours.

Why should I go for external hosting support for my company?

By allowing web hosting companies to concentrate on other important aspects of their businesses, outsourcing hosting assistance lowers costs and boosts efficiency. Additionally, it may give the hosting company access to a group of experts that can offer top-notch support. Any business, including one that provides web hosting services, needs to have reliable customer assistance in order to maintain customer satisfaction, keep current clients, and draw in new ones.

Cloud Support

Web Server

Database